customer service representative

Feb 122 min read

The CX Secret Your Competitors Don't Want You to Know

Companies obsess over tech and trends in the CX war, forgetting it's about connection, not complexity.

Jan 263 min read

The Cost of Poor Customer Service

Shocking Cost of Bad Customer Service: Discover how poor service destroys profits, reputation, and loyalty.

Sep 28, 20222 min read

Hire CSRs - Your Clients Still Prefer Human Conversation

The growth of the internet has created new opportunities for communication and for business. Majority of companies now use a variety of...

Jun 13, 20224 min read

10 Customer Service Tips to Turn Irate Customers Into Advocates

Working in the Customer Service industry for more than 10 years has not made me immune to the charms of a good customer service rep....

Jun 1, 20222 min read

Secret Recipe of a Customer Service Representative

I've been working in the BPO industry for nearly a decade, and it has taught me a lot of things. As a customer service representative,...