Companies obsess over tech and trends in the CX war, forgetting it's about connection, not complexity.

Shocking Cost of Bad Customer Service: Discover how poor service destroys profits, reputation, and loyalty.

The growth of the internet has created new opportunities for communication and for business. Majority of companies now use a variety of...

Working in the Customer Service industry for more than 10 years has not made me immune to the charms of a good customer service rep....

I've been working in the BPO industry for nearly a decade, and it has taught me a lot of things. As a customer service representative,...