The CX Secret Your Competitors Don't Want You to Know
Companies obsess over tech and trends in the CX war, forgetting it's about connection, not complexity.
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hopeocvs
Jan 263 min read
The Cost of Poor Customer Service
Shocking Cost of Bad Customer Service: Discover how poor service destroys profits, reputation, and loyalty.
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hopeocvs
Jan 92 min read
Elevating Customer Service: A Full Approach
Elevate your customer service game! Learn how content moderation, streamlined operations, and global availability.
26 views0 comments
hopeocvs
Dec 28, 20232 min read
Buckle Up, Businesses: Social Media Trends in 2024
The social media landscape is always shifting, and 2024 promises to be another rollercoaster ride of innovation and change. But fear not,...
49 views0 comments
hopeocvs
Dec 20, 20232 min read
Stop Hiring, Start Subscribing to OceanClick's Holiday Brilliance!
No more endless interviews, paperwork headaches, or wondering if your new hire is naughty or nice. Just instant access to a dream team.
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hopeocvs
Nov 29, 20232 min read
The Role of CSRs in Small Businesses
SRs play a vital role in ensuring that customers have a positive experience with your business and that they return for future purchases.
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hopeocvs
Oct 25, 20232 min read
How To Be Proactive And Anticipate Customer Needs
Proactive customer service is the key to creating a positive customer experience.
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Jezreel Dec B. Lecira
Sep 13, 20233 min read
Catalyzing Real Estate Triumph
Streamlining Real Estate Operations with CRM Tools In the dynamic and competitive world of real estate, efficient management of client...
30 views0 comments
OceanClick
Apr 6, 20232 min read
E-commerce Growth Continues After The Pandemic
The COVID-19 pandemic has forced businesses worldwide to adopt new ways of working, particularly in the e-commerce space. While many...
48 views0 comments
OceanClick
Sep 28, 20222 min read
Hire CSRs - Your Clients Still Prefer Human Conversation
The growth of the internet has created new opportunities for communication and for business. Majority of companies now use a variety of...
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Lourvie Sabijon
Jun 13, 20224 min read
10 Customer Service Tips to Turn Irate Customers Into Advocates
Working in the Customer Service industry for more than 10 years has not made me immune to the charms of a good customer service rep....
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Rogelio Vergara
Jun 1, 20222 min read
Secret Recipe of a Customer Service Representative
I've been working in the BPO industry for nearly a decade, and it has taught me a lot of things. As a customer service representative,...
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